Urgent Dispatch 510 704-2111

Easy Does It Emergency Services

Transportation Services

City of Berkeley:

Demand Response Rides 

Demand Response Rides is a free program that provides transportation within the City of Berkeley (and surrounding areas) for seniors and people with disabilities. It uses lift-equipped vans that can transport you and your wheelchair, scooter, or other adaptive equipment securely and safely.

This service is available Monday through Friday, 8:30 a.m. – 11:00 a.m., and weekends, 10:30 a.m. – 11:00 p.m. Please call us at 510-704-2111 at least 24 hours before you need service.

Please note: The Demand Response Rides program is only available to those with van vouchers, issued by the Berkeley Rides for Seniors & the Disabled program. Please read our detailed blog post on this process if you are applying for the first time.

If you need transportation to an urgent appointment (within 24 hours) please use our Rescue Rides service which is described below. 

Eduardo Guiza

Transportation Manager

 (Rescue Rides

For those who need short notice, emergency transportation, the Rescue Rides program is available in Berkeley (and surrounding areas) Monday through Friday, 8:30 a.m. – 11:00 p.m., and weekends, 10:30 a.m. – 11:00 p.m.

Whether your wheelchair has broken down on the street, or you need to attend an urgent medical appointment, you can receive a ride in our lift-equipped, accessible van by calling 510-704-2111.

These rides do not require vouchers and are $15 each way (though, you can use vouchers to pay for them).


Rescue Rides – Covid-19 Vaccinations

The Rescue Rides program is offering reduced-cost rides to Covid-19 vaccination appointments in Berkeley (and surrounding areas) for $15 round-trip. These rides are also free with vouchers

Due to a generous donation from our friends at the Berkeley Disaster Preparedness Neighborhood Network, those who cannot afford the $15 round trip fee (and do not have vouchers) may qualify for free transportation to their Covid-19 vaccination appointments.

Please let our dispatcher know if you need financial assistance, and we will do our best to accommodate you. 


City of Albany

Albany Rides for Covid Vaccination 

Residents of the City of Albany can get free round-trip rides to their Covid-19 vaccination appointments at the Golden Gate Fields vaccination site.

A vaccination appointment must first be scheduled with the vaccine vendor Curative Inc. through their web portal.

Once you’ve made your appointment, call our Urgent Dispatch line at (510) 704-2111 to schedule your free transportation with us.


Alameda County 

Fast Accessible Safe Transportation and Emergency Repair (F.A.S.T.E.R.)

Our F.A.S.T.E.R. program is available across most of Alameda County and serves people who are stranded due to wheelchair and mobility equipment breakdowns.

There are no vouchers or registration required, and there is no cost for this service.

Please visit our F.A.S.T.E.R. program page or call our Urgent Dispatch Line at 510-704-2111 for service locations and hours.


Covid-19 protocols: Our drivers ask Covid-19 health screening questions to all riders to protect the well-being of our community.

They are required to wear personal protective equipment and are tested for Covid-19 at regular intervals.