Urgent Dispatch 510 704-2111

If you are interested in using our Demand Response Rides transportation service, you will need to complete the following steps to receive vouchers from the Berkeley Rides for Seniors & the Disabled Program provided by the City of Berkeley.

Step 1 – Become certified eligible by East Bay Paratransit.

East Bay Paratransit’s offices are currently closed to the public due to Covid-19, but you may reach them by phone at (800) 555-8085. Choose “Option 5” to speak directly with someone who can conduct your eligibility interview and help you complete your application. 

Once the process is complete, you will be given a certification number which you will need for your Berkeley Rides for Seniors & The Disabled Program application (Step 2).  

Step 2 – Apply for the Berkeley Rides for Seniors & The Disabled Program.

Please apply for this program by visiting www.cityofberkeley.info/berkeleyrides

You can also complete the application by calling the City of Berkeley Senior Center at (510) 981-7269. (Due to Covid-19, their offices are closed.) Someone will send you an application by mail and answer any questions you may have about completing the process. 

With either method, please be sure to include your Certification Number from East Bay Paratransit. Once your application has been processed, you will be sent an approval letter and van vouchers by mail.

Riders get 12 free van vouchers during each mailing period in December, April, and August.  

Please note: It takes up to 2 weeks for processing and approval.

Now you are ready to use our Demand Response Rides service! 

When our van arrives at your home, present a voucher to your driver instead of cash or check.  

Do you have additional questions about this process?

If so, please call our dispatcher at (510) 845-5513.


Written by Suzette Davidson