Urgent Dispatch 510 704-2111

Easy Does It Emergency Services (EDI) has implemented several changes that may impact our clients’ emergency transportation and attendant care. 

These adjustments were made to preserve our contract with the City of Berkeley for Measure E funding (which provides almost 90% of EDI’s income).

As a result: 

  • For some hours of the day, staffing levels have been reduced. 
  • EDI may not be able to honor client requests for an attendant of a specific sex or gender.

These are regrettable changes, but for EDI to continue to provide vital services, we must fulfill the terms of our Measure E contract. 

In the meantime, we are actively pursuing additional funding sources to restore our staffing capabilities and attendant preference options.


A bit more about Measure E:

Nearly 90% of Easy Does It Emergency Services’ operating budget comes from City of Berkeley Measure E funds.

The measure was approved by Berkeley’s voters in 1998, establishing a property tax to support emergency services for “severely physically disabled persons and seniors” when they have a temporary lapse in their regular care. EDI was the recipient of the first Measure E contract and every one thereafter.

In 2018, the Berkeley City Auditor suggested that we may not need two attendants available during late night hours. In 2019, Berkeley’s City Attorney determined that for any shift where a single attendant has enough time to handle all calls, it is not legal to use Measure E funds to pay for a second attendant. As a result, in spring of 2020, when it was time to renew the Measure E contract, the following language was included.

“EDI is an emergency on-call service, and there is no provision in Measure E funding that requires both male and female Attendants to be available at all times. However, Measure E funds should only be used to staff one emergency attendant per on-call shift. Measure E funds can support a second on-call attendant only if EDI can prove, through documentation, that an additional attendant is necessary to meet emergency demand and Measure E funds should not be used to provide clients with a choice between a male and female attendant.”

The City also required the following two paragraphs be included in the contract:

“Measure E does not make a determination that 24-hour service is a requirement. However, services could be provided to individual clients on a 24-hour basis, and the call-center could be open based on analysis of usage and need.”


“If EDI does not satisfactorily implement and sustain implementation of the audit recommendations, named above and outlined in the Attachment D, the City reserves the right to not recommend continued funding to EDI during the contract cycle and will release a new RFP for Measure E funds.”

We thank you for your patience and understanding as we navigate these challenges and do our best to accommodate your needs.


The EDI Team